Don't be shy! Pick up the phone and call the good folks over at
NeatoShop a call at 877-632-8370 (or 1-661-298-1206 if you're outside
of the United States). They power the Boing Boing Store and will be happy to help you.
If you're frustrated at your computer, chances are your computer is also frustrated at you. After all, it's you who're banging at the keyboard, tossing the mouse around, and cursing at the monitor. So, once in a while, try to look at things from your computer's point of view ... and update your antivirus, mmmkay?