Frequently Asked Questions

Ordering Info

What payment methods do you accept?
We accept payment by major credit cards (Visa, MasterCard, American Express, and Discover), as well as by PayPal. You can select your payment choice during the checkout process.

Help! I'm having trouble ordering online!
Please call us toll-free 1-877-632-8370 or 661-298-1206 if you're outside the United States (10AM - 5PM PST) or email us; we'd be more than happy to help you place an order by phone.

Shipping Info

How long does it take to get my order?
It depends on where you are, of course. Orders sent to US addresses typically arrive within less than 1 week, often in just a couple of days. International orders may take up to 2 business weeks to be delivered (depending on customs clearance).

Most orders are shipped the same business day. Continental US orders are shipped by Priority Mail or UPS Ground. Canada and International orders are shipped by airmail.

USA shipping & handling charges*
$0.00 - $19.99 $4.95
$20.00 - $49.99 $5.95
$50.00 - $74.99 $6.95
$75 & up Free!*

International shipping & handling charges are calculated on check out. These orders may be subject to additional customs and import duties.

*Heavy or large items, as well as those that require special handling may incur additional shipping fee even if the order subtotal is $75 & up - the total cost will be calculated upon checkout.

Why can't I buy some items if I live outside the United States?
Some items cannot be shipped outside of the United States easily because of size, weight, or value. If you really, really want it, please contact us and we may be able to arrange an alternate shipping method.

Gift Wrapping

Don't want to do it yourself? We offer gift wrapping option for most items, at an additional cost of $4.95.

Refund Policy

What is your refund policy?
Our t-shirts and products come with a 60-day money-back guarantee. Items must be in resaleable condition (t-shirts must be unopened and unwashed). Defective products may be exchanged or returned as well. There is no re-stocking fee for returns - you will get the full purchase price, less the shipping and handling fee.

To initiate a refund process, please contact us via email or call 877-632-8370 (10 AM - 5 PM PST).

Note: Specific items in the store may have their own return policy as delineated in the product page. Custom-made items are not returnable.

Artist & Design

We love indie artists!
Your purchase helps support not only the Neatorama blog, but also indie artists and illustrators, who get royalties with every purchase.

I'm an artist. How do I sell my design on your store?
We're always looking for great artists and designers! Please contact us by email.

Contact Info

Address Boing Boing / NeatoShop
19910 SW 112th Ave
Tualatin, OR 97062
Telephone 877-632-8370 (toll-free)
661-298-1206 (direct)
Fax 661-298-7072
Email boingboing at neatoshop dot com
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